What suite types do you offer?

We offer Junior Suites, Senior Suites, Executive Suites, Honeymoon Suites, Cave Pool Suites and Astarte Suites. All have a king-size bed, private balcony or terrace with caldera view and a private water feature (Jacuzzi or pool), but they differ in size, layout and whether they include a private pool or only a Jacuzzi.

Do all suites have a caldera view?

Yes. All our suites include a private balcony or terrace with caldera, sea and volcano views.

Do all suites have a private pool or Jacuzzi?

Yes. All suites have a private water feature. Cave Pool Suites and Astarte Suites include a private pool (cave or infinity) plus a heated Jacuzzi, while Junior, Senior, Executive and Honeymoon Suites feature a private heated indoor or outdoor Jacuzzi but no swimming pool.

How private are the pools and terraces in the Cave Pool Suite and Astarte Suite?

The pools and terraces in the Cave Pool Suite and Astarte Suite are designed to be fully private. There is no direct view from other suites or public areas into your pool or terrace, so you can relax and enjoy the space without being seen by other guests.

Are the pools and Jacuzzis heated?

The pools are not heated. However, all Jacuzzis, indoor and outdoor, are heated.

Is there a main swimming pool?

Yes, the hotel has an outdoor infinity pool with caldera view, available for all guests.

Is the hotel suitable for guests with mobility issues?

The hotel is built on the caldera with many steps and uneven surfaces, so it may not be suitable for guests with serious mobility difficulties.

What are the check-in and check-out times?

Check-in is from 15:00 (3:00 PM) and check-out is by 11:00 (11:00 AM).

Can I request early check-in or late check-out?

Yes, early check-in and late check-out are possible subject to availability and may carry an extra charge, depending on the time requested and the season. If we cannot confirm them in advance, you can always leave your luggage with us and relax by the pool or in the common areas.

What is your cancellation and payment policy?

It depends on the rate plan you choose. Flexible rates allow free cancellation up to 21 days before arrival. After that point, a cancellation fee of 100% of the room stay applies in case of cancellation, modification or no-show. Non-refundable and early booking rates are charged in advance and are 100% non-refundable in case of cancellation, modification or no-show. Please always check the exact terms shown during booking and in your confirmation email.

Do you pre-authorize credit cards?

Yes. We may pre-authorize your credit card before arrival according to the terms of your reservation. A valid card in the guest's name is required at check-in.

Which payment methods do you accept at the hotel?

We accept major credit and debit cards such as Visa, Mastercard and American Express. If you are unsure whether your card is accepted, feel free to contact us.

Is there a tourism or overnight tax?

Yes, according to Greek law there is a climate resilience tax of €15 per suite per night, which is paid directly at the hotel upon arrival or departure.

Is breakfast included in the room rate?

Yes. All our rates include breakfast. This will also be clearly shown during the booking process and in your confirmation.

What time is breakfast served?

Breakfast is served daily from 08:00 to 10:30.

Where is breakfast served?

Breakfast is served à la carte on your private balcony or terrace, so you can enjoy the caldera view in privacy.

Do you serve lunch or dinner at the hotel?

Yes. Our Alali Restaurant is open daily during the season and serves lunch and dinner from 13:00 to 22:00. You can enjoy your meal either at the restaurant or as room service in the privacy of your suite.

Can you cater to special diets or allergies?

Yes. Please inform us in advance about any dietary requirements, such as vegetarian, vegan, gluten-free or allergies, and we will do our best to accommodate them at breakfast and at Alali Restaurant.

Do you offer honeymoon or anniversary packages?

Yes. We can arrange romantic extras, such as room decoration, flowers, Champagne and special surprises for honeymoons, anniversaries and birthdays. Some options have fixed prices, while others are tailor-made. Please contact us before arrival for the current options and prices.

Can you help with proposals, weddings or vow renewals?

Yes. We can help you plan intimate proposals, weddings or vow renewals on the caldera with trusted local partners. Each event is fully customized to your wishes, so we will discuss ideas, dates and a tailor-made quote with you directly.

Can you help us book tours, boat trips or car rentals?

Yes. Our team can arrange car or ATV rentals, private or semi-private boat tours, wine tastings, island tours and other activities such as sunset cruises or private drivers, with trusted local partners. Let us know what you're interested in and we'll organize everything for you.

What points of interest are there near the hotel?

Astarte Suites is close to several highlights of Santorini: Akrotiri Archaeological Site, Red Beach, White Beach, Akrotiri Lighthouse, and Akrotiri village. Our team will be happy to give you directions, book tours or arrange a private transfer or boat trip to explore these places.

Is Wi-Fi available at the hotel?

Yes, complimentary Wi-Fi is available in all suites and public areas.

What is your smoking policy?

All indoor areas are non-smoking. Smoking is only allowed on your private outdoor terrace or in designated outdoor smoking areas of the hotel, with respect for other guests.

1. Where is Santorini and how do I get there?
Santorini (Thira) is an island in the southern Cyclades, Greece. You can reach it by plane via
Santorini Airport (JTR) or by ferry to Athinios Port from Piraeus and other islands.

2. When is the best time to visit Santorini?
For fewer crowds, many travelers prefer May to mid-June and mid-September to the end of
October. For the warmest weather and peak summer atmosphere, June to September is the
busiest period.

3. How many days should I stay in Santorini?
Three nights are enough to see the main highlights. Four to six nights allow more time for
beaches, wineries, boat trips and slower-paced sightseeing.

4. What are the best beaches in Santorini?
Some of the best-known beaches are Red Beach in Akrotiri, Perissa and Perivolos for black
sand and beach life, and Vlychada for a quieter setting and distinctive rock formations.

5. How do I get around Santorini?
The main options are public buses, rental cars, ATVs, taxis and private transfers. Public
buses connect many parts of the island through Fira.

6. How can I avoid the crowds in Santorini?
Travel outside the busiest weeks of July and August, choose quieter villages instead of only
central Fira and Oia, and visit the island's most popular spots earlier or later in the day
whenever possible.

7. What should I pack for Santorini?
Useful items include comfortable shoes for steps and cobblestones, swimwear, sunscreen,
sunglasses, a hat, and light layers for cooler evenings in spring and autumn.

8. What are the top things to do in Santorini?
Popular activities include the Fira-Oia walk, visiting Akrotiri archaeological site, spending
time at the beaches, wine tasting, and taking a boat trip around the caldera.

9. What is Santorini nightlife like?
Nightlife is centered mainly in Fira, with bars and lounges, while Oia is better known for
sunset drinks and a calmer evening atmosphere.

10. How much does a trip to Santorini cost?
Costs vary by season, accommodation type, transport and activities. July and August are
usually the most expensive months, while May, early June, late September and October
often offer better value.